Complaints



Why it Matters:


   Improve public safety

   Keep owners/ managers informed

   Reduce the number of problem properties


    Key Features:


    Online public complaint form


    Our complaint form is available to the public 24/7 and allows for audio, video and document upload. The complaint is automatically associated and logged with the correct property.


    24/7 or standard hotline


    Most non-emergency complaints do not require a live agent after standard business hours, but we do offer 24/7 support to jurisdictions that request this feature. Either way, our support team is all US-based. All calls are recorded and transcribed and the complaint is attached to the appropriate property.


    Real-time outreach


    All complaints are immediately logged in the system and an email is sent to the owner or manager of record for that property. Immediate phone outreach can be added as an additional feature.


    Full reporting


    Our complaint reporting allows you to view problem properties, number of complaints, complaint types and much more. You can also view the notifications that have been sent and, for emails, whether they were opened.